Refund policy

1. Made-to-Order Goods

All items are specially made to order just for you. Due to the custom nature of these products, we do not accept returns, refunds, or exchanges unless the issue is due to a shop error or a defective product.

2. Defective Items or Shop Errors

If your order arrives damaged, defective, or incorrect due to our mistake, please notify us within 7 days of delivery with photos or other proof. We will rectify the issue—either by remaking the item, providing an exchange, or issuing store credit—at no extra cost to you.

3. No Size Exchanges Allowed

To maintain quality standards and manage production, we do not allow exchanges for different sizes. Please consult our sizing chart carefully before placing your order to ensure the best fit.

4. Customer Responsibility

Since items are made specifically to your order, we cannot accept returns or exchanges for reasons like "changed my mind", ordering the wrong size, or other non-defective issues.

5. How to Report Issues

To report a defective item or shop error:

• Contact us within 7 days of delivery, including your order number and photos or details. Email: thelilybarnboutique@gmail.com
• Once approved, we’ll provide instructions and proceed with a remake, exchange, or credit.

6. Restocking & Shipping

Because all items are custom-made, there is no restocking fee, but customers are responsible for return shipping. We'll guide you through the process when necessary.

7. Acceptance of Terms

By placing an order with The Lily Barn Boutique, you agree to this policy. If you have any questions before ordering, feel free to reach out—we’re here to help ensure your satisfaction!